Customer Service

Shipping & Delivery

              sweetmango.in  promises to provide you with a best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact. We take pride in delivering on time, every time!! We deliver most of our orders within 7 days from the order date. All orders placed on sweetmango.in are dispatched through courier service

             You can modify the shipping address of your order before we have processed (shipped) it, by contacting our customer support team at customercare@sweetmango.in. Each order may be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.

             To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies. Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.

Note : Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.

Privacy Policy

sweetmango.in recognizes that your privacy is important to you and is committed to maintaining and using your information responsibly. Our privacy policy describes the information we collect and how we use it.

For privacy-related issues, please contact us at:

customercare@sweetmango.in

Information We Collect We may collect information (including name, address, telephone number, email address, IP address, and, when necessary, date of birth and credit card and/or other payment/ordering information) when you:

  • Place an order on our Web site
  • Inquire about our services or products
  • Subscribe to receive communications from us via email or register for an account on our Web site
  • Are sent a Sweet Mango gift

We also may gather information about how visitors navigate through our Web site by using clickstream data gathered with "cookies" and/or other online tools such as "pixel tags." See Cookies for further information.

Using the Information We Collect We collect information that allows us, among other things, to:

  • Process and fill your orders
  • Contact you regarding the processing of your order
  • Improve our products and services
  • Send a gift to a recipient

Information We Share with Others

We may partner with another party to provide specific services for us, such as credit card processing, shipping, promotional or other support services. We will provide contact information necessary for the third party to provide these services for us. These parties are generally not allowed to use personally identifiable information except for the purpose of providing these services.

We may also share and cross-reference our customer information with other companies that provide goods or services that may be of interest to you. If you prefer that we not share this information, please email Customer Service or write to us at the address provided above. Please be sure to include your full name, address, and specifically what type of information you do not want to receive. Please allow up to 6 to 8 weeks to process your request from the date of receipt.

Remove Your Name From Our Lists At Any Time

If you prefer not to receive communications from Sweet Mango via mail or telephone, please email Customer Service or contact us at the address shown above.

Because customer communications are often prepared well in advance of deployment (sometimes several months before the communication is made), you may continue to receive some communications after you send us a request not to use your information. We appreciate your patience during this time.

 If you no longer wish to receive email communications from us regarding our site, partner offers, special offers or services, products, and/or newsletters, you may choose to stop receiving these emails at any time . For that ,  you may email Customer Service, or you may write us at the address provided above. Please be sure to include your full name, email address, and specifically what type of information you do not want to receive. If you opt out of receiving marketing email, we will continue to send you emails regarding order confirmation and shipment notification when you place an order with us.

Please Note: If you have an account with Sweet Mango and you opt out of receiving communications via email and/or mail, this may reduce or eliminate the offers and other promotional benefits you might have received as a Preferred Customer.

Cookies

A cookie is a piece of data stored on your hard drive that contains information about your computer. Cookies may be used to enable us to track and target your interests for the purpose of enhancing your experience on our site. They also enable us to provide services to you, including, “Remember Me,” order history, address book, etc. If you would like to deactivate our ability to analyze your browsing activity, please email Customer Service. If you reject certain cookies, you may still browse our site; however, you may not be able to purchase or have access to all of our services.

We may also use pixels, or transparent GIF files, to help manage online advertising. These GIF files may provided by a 3rd party ad management partner. These files enable the partner to recognize a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our website. With both cookies and Spotlight technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address.

Mergers, Acquisitions, and Bankruptcy

In the event of a merger, acquisition, bankruptcy or similar reorganization, information collected by us may be transferred to a third party, successor in interest, or other entity.

Changing or Deleting Information

To update your customer information, please either email Customer Service, contact us at the address above, or, if you have registered for an Account on our Web site, you may also update your customer information by accessing the Account Services section located on the My Account tab at the top of our Web page

Security

We use encryption technologies when transferring and receiving data from you through our site. We also have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you.

Links to Other Sites

Our site may contain links to other sites, over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. We encourage you to review the privacy policy at any site you visit.

Notification of Changes

We may amend this privacy policy from time to time. Changes to the policy will be posted on our website. We encourage you to review our privacy policy periodically, because by visiting our website you agree to accept any such changes.

Conditions of Use

Any dispute over privacy is subject to this Privacy Policy and our Terms of Use.

Questions or Comments?

For questions, comments, or assistance, we invite you to write us at the address provided above or contact us.

Please note:

To help us more effectively respond to any request by you with regard to use of your customer information, we ask that you contact us personally (e.g. via your email address as listed in our customer records or via a letter signed by you) rather than utilizing a third party to do so. If we receive a request from a third party regarding, or requesting a change in, use of your customer information, we reserve the right, in our sole discretion, to not grant the request from such third party (unless required to do so by law) and/or to require that you personally confirm the third party request.

Terms of Use

Welcome tosweetmango.in 

When you visit this Website, you are agreeing that both your access to the Website and your use are governed by these Terms of Use.

These Terms of Use May Change

sweetmango.in reserves the right to update or modify these Terms of Use at any time without prior notice. Your use of the Website following any such change constitutes your agreement to follow and be bound by the Terms of Use as changed. For this reason, we encourage you to review these Terms of Use whenever you use the Website. 

Site Contents

All of the content you see on the Website, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by sweetmango.in , one of its affiliates or by third parties who have licensed their materials to sweetmango.in . The entire content of the Website is copyrighted as a collective work, and sweetmango.in owns a copyright in the selection, coordination, arrangement, and enhancement of the content. The content of the Website, and the site as a whole, are intended solely for personal, noncommercial use by the users of the site. You may download, print and store selected portions of the content, provided you (1) only use these copies of the content for your own personal, non-commercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. sweetmango.in reserves complete title and full intellectual property rights in any content you download from the Website. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer, or create derivative works from the content without first obtaining written permission from sweetmango.in.

Submissions

All comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to sweetmango.in on or by the Website or otherwise disclosed, submitted or offered to sweetmango.in (collectively, "Comments") shall be and remain sweetmango.in property. Such disclosure, submission or offer of any Comments shall constitute an assignment to sweetmango.in of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the comments. sweetmango.in is and shall be under no obligation to maintain any Comments in confidence or to pay to user any compensation for any Comments.

You agree that no Comments submitted by you to sweetmango.in will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You are and shall remain solely responsible for the content of any Comments you make.

Messages

You may not use unlawful, obscene, profane, threatening, etc., language or content in any message sent to a third-party through the use of any of the various sweetmango.in messaging services available to customers (“Message”), including, without limitation, gift messages, greeting cards, and messages sent when forwarding product information. Examples of the kinds of conduct or content that are prohibited in a Message include:

    • The transmission of any content that could violate, or could facilitate the violation of, any applicable law or regulation;


    • The transmission of any content that is profane, libelous, defamatory, obscene, pornographic, indecent, lewd, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory, or otherwise objectionable; or

      • The impersonation of any person or entity in any part of any Message.

We may, but are not obligated to, restrict or remove any and all content from a Message that we determine in our sole discretion violates these guidelines or is otherwise harmful to us, other sweetmango.in customers, or any third party.

Privacy and Your Information

Your information is subject to sweetmango.in’s Privacy Policy. For more information, see our full Privacy Policy. You agree to the use of your information in accordance with our Privacy Policy.

Inaccuracy Disclaimer

From time to time there may be information on the Website, in an email to you or in our catalog that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. sweetmango.in reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

Password Security

If you register for an account with the Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

Links

The Website may provide, or third parties may provide, links to other World Wide Web sites or resources. Because sweetmango.in has no control over such sites and resources, sweetmango.in is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. sweetmango.in shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

Product Information

The prices displayed on the Website are quoted in Indian Rupees (INR).

Colors

We have done our best to display as accurately as possible the colors of the products shown on the Website. However, because the colors you see will depend, in large part, on your monitor and/or printer, we cannot guarantee that the display of any color will be accurate.

Cancellation and Refund Policy

An order cannot be cancelled & refunded once placed.

Shipping Policy and Risk of Loss

Due to regulatory issues the shipment can take anywhere from 7 days to be delivered after an order has been placed. All items purchased from sweetmango.in are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Disclaimer of Warranty

THIS WEBSITE IS PROVIDED BY TAIIJAS INFOTECH PVT LTD ON AN "AS IS" AND "AS AVAILABLE" BASIS. sweetmango.in MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, sweetmango.in DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. sweetmango.in DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM sweetmango.in ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NEITHER sweetmango.in OR AFFILATES, NOR ANY OF ITS AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, OR ASSIGNS WILL BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, LOSS OF DATA, INCOME, OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY, AND CLAIMS OF THIRD PARTIES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Indemnification

You agree to defend, indemnify, and hold sweetmango.in and it’s affiliates, and its and their respective directors, employees, agents, successors, and assigns harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Website.

User Conduct

You agree to use the Website only for lawful purposes. You agree not to take any action that might compromise the security of the Website, render the Website inaccessible to others, or otherwise cause damage to the Website or its content. You agree not to use the Website in any manner that might interfere with the rights of third parties.

Termination of Usage

sweetmango.in may terminate your access, or suspend your access to all or part of the Website, without notice, in sweetmango.in's sole discretion. Such termination or suspension of access may occur, without limitation, for any conduct that sweetmango.in, in its sole discretion, believes is a violation of these Terms of Use, is in violation of any applicable law, or is harmful to the interests of another user, customer, recipient, licensor, content or service provider, sweetmango.in, or its corporate parent(s) or affiliates.

Applicable Law

These Terms of Use shall be governed in all respects by the laws of Mumbai, Maharashtra excluding its rules governing conflict of laws. You agree that any claim or dispute you may have against sweetmango.in must be resolved by a court located in Mumbai, Maharashtra. You agree to submit to the personal jurisdiction of the courts located within Mumbai, Maharashtra for the purpose of litigating all claims or disputes.

Waiver

The failure of sweetmango.in to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision.

Severed Provisions

If any provision of these Terms of Use is unenforceable, that provision shall be deemed severed from these Terms of Use and shall not affect the validity and enforceability of the remaining provisions.